Chennai: Everstone Capital and Solmark-owned Servion Global Solutions, a customer engagement management (CEM) solutions provider, appointed Sameet Gupte as its new CEO and Board member.
The new appointment comes as the company aims to double revenues within the next four years, with the firm growing currently at around 20% annually.
Prior to joining Servion, Gupte was Executive Vice-President & Global Head of financial services for VirtusaPolaris, an IT consulting firm. Gupte replaces Balakrishnan K who has been elevated to Executive Vice-Chairman of Servion’s Board.
The high-level changes comes as Servion focuses aggressively on the Digital space, with a clear eye on customer experience evolving as the single largest differentiator for major industries like BFSI, Telco & Healthcare, said the company.
With its IP-based platforms, the firm feels that it is perfectly positioned to establish itself as a leader in the Proactive Customer Management space, within these focuses industries.
Two thirds of the Servion’s revenues come from UK and US markets and the company is increasingly focusing more on these markets.
Evertech, an SPV of Everstone Capital and Solmark, owns a majority stake in Servion. In November 2014, Everstone Capital, along with Solmark, through Evertech signed an agreement to invest Rs 403 crore for acquiring a controlling stake in Servion Global Solutions.